REFUND, RETURNS & EXCHANGES POLICY
If, for any reason, you are not satisfied with your purchased item or items, please return it to us within 30 days of receiving the products, provided that the products are in original condition, unused, unwashed and are accompanied with their original packaging. We will replace it, exchange it or refund the purchase price*. Please email firstname.lastname@example.org notifying us that you wish to return an item including the invoice number on the email, and the reason for returning it.
We will notify you when we have received the items and will refund, credit or exchange the item for you within 14 days.
*Sale items cannot be returned for a refund. You can however choose to exchange the item/items for another product with the same price or receive a credit voucher to use at a later date. When you cannot find a product with the same price to exchange the item, you can either pay the difference of a more expensive item or keep the remaining credit for a later purchase.
Our vintage products are not sold as new and therefore do not have the same warranty attached to them as other goods. Our older/ vintage items are sold as is. If in doubt, please inform with us on the state of the item. We sell several handmade Fairtrade items, we cannot give exact sizes on these items.
Some of our vintage items also have a vintage smell, this can be a matter of opinion and has nothing to do with the quality of the product. Handmade baskets also often have a distinctive smell. Keep this in mind when ordering your items online.
We cannot accept unused goods in damaged packaging unless they are faulty. Shipping costs are non-refundable unless the goods are faulty, in which case we will refund the cost of returning the goods to us.
We are not responsible for the return of the items; damaged or lost packages are the responsibility of the customer. We cannot be held accountable and will not refund or give credit for items not received.
Returns address: T.A.V. Willow and Coconut Joan Muyskenweg 38 1114AN Amsterdam The Netherlands
Packages and items not collected
Willow and Coconut cannot be held responsible for packages and items not received or collected. In case packages and items are not collected, they will be sent back to us. We are not responsible for items shipped back to us.
If the customer wishes to receive the items again, we will charge the customer a second time for sending the package again. It is the customers responsibility to provide us with the correct address and available to receive your package or plan for someone to do so. We are not liable or responsible for the acceptance of the package.